Longmont United Hospital's Patient Rights and Responsibilities

As a patient at Longmont United Hospital, you have the right to quality care that is considerate and respectful of your dignity, personal values and beliefs.

You also have the right to:

Effective communication:

  • Regardless of language barriers.
  • Respecting your cultural, spiritual and personal beliefs and preferences.
  • Voicing concerns and having them reviewed by any staff member.
  • Prompt notice of admission to the Hospital to a family member or trusted friend and your primary care physician.

Participate in care decisions by:

  • Knowing in advance of any experimental treatments available and the right to refuse any such activity.
  • Having a trusted family member or friend exercise your rights, if you are unable to make decisions.
  • Encouraging a friend or family member to be present during your stay.
  • Requesting information about the estimated billing charges, prior to starting treatment.
  • Transferring to another facility, when medically allowed, if the Hospital is unable to meet your requests for care.
  • Creating advanced directives and having the staff respect your wishes.
  • Working with your healthcare providers regarding end-of-life issues.
  • Seeking a medical ethics consultation if ethical questions arise.
  • Being involved in discharge planning and opportunities for assistance.
  • Including your family or representative.

A positive care experience:

  • In a safe setting that provides personal privacy.
  • Free from any type of discrimination.
  • Free of any restraints that are not medically necessary.
  • Free from any neglect or abuse.
  • Having your pain managed in the safest way possible.
  • Allowing you to view your medical record and add comments within hospital guidelines.
  • Receiving an understandable billing statement after you are discharged.
  • Requesting spiritual services.

Approve all treatments and procedures:

  • Including a clear understanding of your health status, treatment and recovery plan.
  • Refusing care or treatment as permitted by law and being informed of the medical consequences of your decisions.
  • Honoring or refusing the use of recordings, films or other images for purposes other than for your care.

Know your healthcare providers:

  • Including their professional status and experience level.
  • Including any connections to other healthcare groups or educational institutions.

As a patient your responsibilities include:

  • Providing accurate and complete information about your current health. This includes past illnesses, hospitalizations, medicines, advanced directives and other matters related to your health.
  • Asking questions and expecting answers you can understand.
  • Telling your healthcare providers when you have pain and letting them know what helps you feel better.
  • Understanding your insurance coverage, deductibles and co-payments to the best of your ability.
  • Providing correct insurance information to help us process the insurance claim. Ultimately, you are responsible for paying your hospital bill.
  • Being involved in healthcare decisions.
  • Treating your healthcare team with respect.
  • Respecting the property of others.
  • Being considerate of other patients by controlling noise and if needed, managing the number of visitors.
  • Following instructions, rules and policies to support quality care in the hospital.
  • Leaving valuables at home.

A Patient Advocate Can Help

Our Patient Advocate serves as a liaison between patients and the healthcare team. The Patient Advocate provides a way to express complaints and seek resolution.

Patient Advocate

If you have a complaint, contact the Patient Advocate for assistance.

Call 303.485.3439
Mail or email the complaint to:
Patient Advocate
Longmont United Hospital
1950 Mountain View Avenue
Longmont, CO 80501
patientrelations@luhcares.org

Longmont United Hospital encourages patients to speak up and present concerns without fear of retribution. You may contact an outside agency for review regardless of whether you first used the hospital’s complaint process. See agencies listed below:

The Colorado Department of Public Health & Environment

The Colorado Department of Public Health & Environment
4300 Cherry Creek Drive S.
Denver, CO 80222-1530
Phone: 303-692-2827
Email: hfdintake@cdphe.state.co.us

Colorado Division of Registrations

Colorado Division of Registrations
Board of Medical Examiners
Complaints
1560 Broadway, Suite 1350
Denver, CO 80202
Phone: 303-894-7598
website: http://www.dora.state.co.us

The Joint Commission

The Joint Commission:
Division of Accreditation Operations,
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610; Fax: 630-792-5636
Email: Complaint@jcaho.org

Access to Medical Records

Your medical record is available to you or your representative in our Medical Records/Health Information Management Department. A signed consent form and proof of identity is needed to view or obtain copies of your records. Every effort will be made to provide your records within three working days. There is no charge for viewing records, however if you request copies, there may be a copying fee. Click here for more information.